This is a point of honor with us. No one has to know what sweet little secret your package contains.ADULT TOYS sends orders in industry standard boxes with a neutral sender address without any indication of its contents.

We offer free shipping within GREECE for all orders over €20,00. For any orders under €20,00, shipping costs of €5,00 will be charged.

That's too bad, but it does happen sometimes. So in every package you will find a returns form for sending back your toy at no extra cost. You can send back your toy 14 days after you received it and get your money back as long as the wares arrive undamaged

IMPORTANT: For hygienic reasons, toys with a broken hygiene seal can not be returned.

Without any validation (invoice, receipt, bank statement etc) unfortunately we cannot verify if it is a legitimate warranty claim. So always keep your receipts of purchases.

The sheaths of the toys are made of 100% medical grade silicone, are hypoallergenic, non-porous, vegan and halal. The battery compartments and the operating elements are made of body-friendly thermoplast. All our products are free of plasticizers, BPA and phthalates.

Please make sure you deactivated the key lock. To unlock your toy click the + button (or the big point button) and the fun button at the same time for about 1 – 4 seconds. The toy now vibrates once. You can now start the toy by clicking on the FUN button (also 1 – 4 seconds).

Check if there is magnetic contact to the loading point. If the head of the loading cable isn't lit up when the toy is connected this could mean that the cable is defect. If you're not sure, it's best to contact our customer support.

No, it just means the batteries have been inserted incorrectly. To operate your toy don't use rechargeable batteries but rather normal 1.5 volt batteries. After using your toy it's best to remove the batteries and leave the battery compartment open.

Almost all FUN FACTORY toys are waterproof and suitable. 

You can easily clean all your FUN FACTORY toys by using warm water and a mild soap. For a very thorough cleaning we’re recommending our CLEANER, a hygiene spray which is cleaning your erotic toys gently yet thoroughly.   

Besides: Please make sure to never use your toy together with a silicone-based lubricant, because the silicone-based gel is very difficult to remove from the toy without leaving any residue. We recommend to use TOYFLUID from FUN FACTORY, which is specially made for erotic silicone toys.

Clean your toy before and after every use. For best hygiene, give your toy a wash before the first time you use it, just like you’d wash your hands.